Chapter 31. Locating the Problem: Server versus Workstation versus Links
Methodology
Trial and Error
Expert System
Problem Space
A Structured Approach
Information Gathering
Network Topology
Network Hardware
Server Configuration
Client Configuration
Applications
User Profile
The Information Database
The Fault Report
Verifying the Fault Report
Intermittent Problems
Tracking Specific Problems
Client Fault Reports
Server Fault Reports
Summary
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